At Crafted Frames, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from craftedframes.in (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
Identity Information: Your name, billing address, and shipping address.
Contact Information: Your email address and phone number.
Payment Information: We do not store your credit card details. All transactions are processed securely through our trusted third-party payment gateways.
2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you regarding your order status or customer support inquiries.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our frames and new collections.
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example:
Shipping Partners: We share your name, address, and phone number with our courier partners solely for the purpose of delivering your frames safely.
Payment Processors: We use secure payment gateways to process your transactions safely.
Analytics: We may use tools like Google Analytics to help us understand how our customers use the Site.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This helps us assist you with future customer service inquiries or repeat custom frame orders.
5. Your Rights
If you are a resident of India, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our store is secured with SSL encryption to ensure your data is transmitted safely.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by phone using the details provided below:
